Payment policy

At Vakanica, we aim to provide a secure, flexible, and convenient payment experience for all our customers. This Payment Policy outlines the accepted payment methods, billing procedures, and related terms when making a purchase on our website https://www.vakanica.com/.

Accepted Payment Methods

We accept the following payment options:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • Shop Pay
  • Union Pay
  • Visa

All payments must be made in full at the time of purchase.

Payment Security

We prioritize your security. All transactions are processed through secure and encrypted payment gateways to ensure your personal and financial information is protected.

We do not store or have access to your full credit or debit card details.

Billing Information

Customers are required to provide accurate and complete billing information at checkout. This includes:

  • Full name
  • Billing address
  • Payment details

If incorrect or incomplete billing information is provided, it may result in delays or cancellation of your order.

Order Confirmation

Once your payment has been successfully processed:

  • You will receive an order confirmation email
  • This email will include your order details and payment confirmation

If you do not receive a confirmation email, please contact our support team.

Payment Authorization

All payments are subject to authorization and approval by your payment provider. If your payment is declined:

  • The order will not be processed
  • You may need to contact your bank or payment provider for further assistance

Installment Payments

We offer installment payment options through Klarna, allowing eligible customers to split their payments into manageable installments. Availability and terms are determined by Klarna.

Pricing and Currency

  • All prices listed on our website are in U.S. dollars
  • Prices are subject to change without prior notice

We reserve the right to correct any pricing errors at any time.

Fraud Prevention

To protect our customers and our business, we reserve the right to:

  • Cancel or refuse any order suspected of fraud or unauthorized activity
  • Request additional verification for certain transactions

Refunds

Refunds are processed according to our Return and Refund Policy:

  • Approved refunds will be issued to the original payment method
  • Refund processing time is 7 business days after the returned item is received and inspected

Order Processing and Shipping

  • Processing Time: 1–3 business days
  • Shipping Time: 4–7 business days
  • Total Delivery Time: 5–10 business days
  • Order Cut-Off Time: 7:00 PM

We ship only within the United States, and all orders qualify for Free Shipping.

Contact Information

If you have any questions regarding payments or billing, please contact us:

Vakanica Customer Support
Phone: +1 828-276-9974
Email: support@vakanica.com

Business Hours:
Monday to Thursday: 10:00 AM – 7:30 PM
Friday & Saturday: 9:30 AM – 8:00 PM

Business Address:
2803 Philadelphia Pike
Claymont, DE 19703
United States