Shipping policy

At Vakanica, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines how we process, ship, and deliver your purchases.

Shipping Coverage

We currently ship only within the United States. We do not offer international shipping at this time.

Shipping Method and Cost

All orders are shipped using our Free Shipping method:

  • Shipping Method: Free Shipping
  • Shipping Cost: Free on all orders

There are no additional shipping charges for any order within the United States.

Order Processing Time

  • Orders are processed within 1–3 business days
  • Orders are processed only on business days (Monday to Saturday)
  • Orders placed after the cut-off time will be processed on the next business day

Order Cut-Off Time: 7:00 PM

Delivery Time

  • Estimated Shipping Time: 4–7 business days
  • Total Estimated Delivery Time: 5–10 business days (including processing time)

Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, weather conditions, or high order volumes.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.

Incorrect Shipping Information

It is the customer’s responsibility to ensure that all shipping details are correct at the time of purchase. If incorrect or incomplete information is provided:

  • We are not responsible for delays or failed deliveries
  • Additional charges may apply for re-shipment

Delayed or Lost Packages

While we aim to deliver all orders on time, delays may occur due to circumstances beyond our control.

If your package appears to be delayed or lost:

  • Please contact us for assistance
  • We will work with the shipping carrier to resolve the issue

Damaged Packages

If your package arrives damaged:

  • Take clear photos of the damaged item and packaging
  • Contact our customer support within 7 days of delivery

Without proof of damage, we cannot issue a refund, replacement, or credit.

Returns and Shipping

We accept returns within 30 days of delivery.

  • If a customer places a wrong order, the return shipping cost will be the customer’s responsibility
  • Return processing time is 7 days after the item is received and inspected

For more details, please refer to our Return and Refund Policy.

Contact Information

If you have any questions about shipping or your order, please contact us:

Vakanica Customer Support
Phone: +1 828-276-9974
Email: support@vakanica.com

Business Hours:
Monday to Thursday: 10:00 AM – 7:30 PM
Friday & Saturday: 9:30 AM – 8:00 PM

Business Address:
2803 Philadelphia Pike
Claymont, DE 19703
United States