Privacy policy
At Vakanica, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.vakanica.com/.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Place an order
- Contact customer support
- Subscribe to newsletters or promotional communications
This information may include:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details
We may also automatically collect certain information when you visit our website, such as:
- IP address
- Browser type
- Device information
- Pages visited and browsing behavior
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Manage payments and transactions
- Provide customer support
- Send order updates and service-related communications
- Improve our website, services, and customer experience
- Prevent fraudulent transactions and ensure security
Payment Information
We accept multiple payment methods including:
American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, Union Pay, and Visa.
All payment transactions are processed securely through trusted payment providers. We do not store your full payment details on our servers.
Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with:
- Payment processors to complete transactions
- Shipping partners to deliver your orders
- Service providers that help operate our business
All third parties are required to keep your information secure and use it only for the intended purpose.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience
- Understand website usage
- Improve our services
You can choose to disable cookies through your browser settings, but this may affect certain functionalities of the website.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your personal data
- Opt out of marketing communications
To exercise any of these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Vakanica Customer Support
Phone: +1 828-276-9974
Email: support@vakanica.com
Business Hours:
Monday to Thursday: 10:00 AM – 7:30 PM
Friday & Saturday: 9:30 AM – 8:00 PM
Business Address:
2803 Philadelphia Pike
Claymont, DE 19703
United States